Shipping policy

At Veluné Aura, we are committed to delivering your order as quickly and smoothly as possible.

Processing Time
Orders are typically processed within 1–3 business days after your order is placed. During high-demand periods, processing times may be slightly longer.

Shipping Time
Estimated delivery time is usually 5–14 business days depending on your location within Australia and the product ordered.

Shipping Locations
We currently ship Australia-wide.

Tracking Information
Once your order has been dispatched, you will receive a confirmation email with your tracking information so you can follow your delivery.

Delays
While we do our best to ensure timely delivery, occasional shipping delays may occur due to carrier issues, customs, public holidays, or high order volumes.

Incorrect Address Information
Please make sure your shipping address is entered correctly at checkout. Veluné Aura is not responsible for orders shipped to incorrectly entered addresses.

Lost or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us and we will do our best to assist you.

Contact Us
For any shipping-related questions, please contact us at your support email shopveluneaura@outlook.com.