FAQ

How long does shipping take?
Orders are usually processed within 1–3 business days. Delivery typically takes 5–12 business days depending on your location.

Do you ship across Australia?
Yes, we currently ship Australia-wide.

How can I track my order?
Once your order has been dispatched, you will receive an email with tracking information.

What if my item arrives damaged or faulty?
Please contact us within 7 days of delivery at shopveluneaura@outlook.com and include your order number and photos of the issue.

Do you offer returns?
Yes, we offer a 30-day return policy on eligible items. Please refer to our Refund Policy page for more information.

Can I change or cancel my order?
If you need to make changes to your order, contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.

How can I contact you?
You can reach us anytime at shopveluneaura@outlook.com.