Returns & Refund Policy
At Veluné Aura, we want you to feel confident in your purchase. If there is an issue with your order, we are here to help.
Returns
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return, your item must be:
- unused
- in its original condition
- in its original packaging
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
Include:
- your order number
- a clear description of the issue
- photos of the item
We will resolve the issue as quickly as possible with a replacement or refund.
Non-Returnable Items
Due to hygiene and safety reasons, certain beauty and personal care products may not be eligible for return once opened or used.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
- your refund will be processed back to your original payment method
- processing times may vary depending on your bank or payment provider
Return Shipping Costs
Customers may be responsible for return shipping costs unless the item is:
- faulty
- damaged
- incorrect
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to make changes.
Contact Us
If you have any questions regarding returns or refunds, please contact us at: